Florida’s Insurance Consumer Advocate

Florida’s Insurance Consumer Advocate

A Strong, Independent Voice for Floridians

As Floridians become increasingly dependent on quality insurance products, a strong advocate is needed to represent the people when insurance decisions are made. Florida’s Insurance Consumer Advocate is an independent leader with an effective and powerful voice for all Floridians.

The Insurance Consumer Advocate is committed to finding solutions to insurance issues facing Floridians, calling attention to questionable insurance practices, promoting a viable insurance market responsive to the needs of Florida’s diverse population and assuring that rates are fair and justified.



Balancing Florida’s Insurance Market

The Office of Insurance Consumer Advocate is instrumental in maintaining a balance between a viable, competitive insurance market with the fiscal capacity to fulfill obligations to policyholders and consumers’ needs for accessible, affordable insurance products that protect their lives, their health and their property.


Identifying Trends and Improving Market Practices 

Tapping into market reports, along with some 500,000 inquiries made annually to the Department of Financial Services statewide consumer helpline, the Insurance Consumer Advocate is able to identify, first hand, market trends affecting Floridians. This data empowers the Insurance Consumer Advocate to seek early and proactive resolution of business practices that may adversely affect Floridians, as well as to assist in expansion of those beneficial to the consumer.

Representing the Consumer in Rate and Form Filings

Florida law authorizes the Insurance Consumer Advocate to represent consumer interests in regulatory proceedings regarding all insurance activities conducted under jurisdiction of the Department of Financial Services and the Office of Insurance Regulation. The Insurance Consumer Advocate also examines rate and form filings to assure rate changes are justified and fairly apportioned and that policies clearly and accurately reflect coverage provided.

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Orlando Corporate Headquarters

1215 Mt Vernon Street
Orlando, FL 32803
Phone: (407) 212-8669

Orlando Public Adjuster Office

1780 Welham Street
Orlando, FL 32814
Phone: 407 227-1963

North Carolina Headquarters

1728 Meadow Mountain Estate Road
Franklin, NC 28734
Open Hours: Mon-Sun 24 Hours
Phone: 407-212-8669
SMS Text: 407-212-8669

Downtown Orlando Executive Office

121 S Orange Ave Suite 1551
Orlando, Florida 32801
Open Hours: 24 Hours/7 Days A Week
Phone: 407-329-5070
Fax: 800-541-3494

South Carolina Public Adjusting Office

6731 Blue Heron Blvd Suite 101
Myrtle Beach,, South Carolina 29588
Open Hours: 24/7
Phone: 407-212-8669
SMS Text: 407-227-1963
Fax: 800-541-3494